Fair, transparent policy
Cancellation and Deposit Policy.
Simple terms - no lock-in traps, no hidden fees. Written the way we would want to be treated.
Deposit
A small deposit (typically 20 percent of the total quote) confirms your booking. This reserves your driver and vehicle for your dates and covers our administrative work.
Cancellation windows
- More than 14 days before your tour: full deposit refund.
- 7 to 14 days before your tour: 50 percent deposit refund.
- Less than 7 days before your tour: deposit is non-refundable but is transferable to a rescheduled trip within 12 months of the original date.
If we cancel
If we ever need to cancel your tour for any reason (weather safety, illness, vehicle mechanical issue, unforeseen event) we refund your deposit in full or reschedule at no cost - your choice.
Force majeure
For events entirely outside our control (natural disaster, government travel restrictions, airline strikes, pandemic-related border closures), we work with you to reschedule your trip. Full refunds apply where the booking cannot be reasonably rescheduled within 12 months.
Mid-trip changes
If you shorten your trip mid-tour, we do not refund unused days once the tour has started. If we cause a delay or issue that shortens your tour, we discuss compensation directly.
Payment methods
Deposits are paid by bank transfer, Wise, PayPal, or card link. Final balance is paid to your driver at the end of the tour in cash (USD, EUR, GBP, LKR) or by card on request. Written invoices available on request for company travel reimbursement.
Questions
Message us on WhatsApp at any time. Real human replies, usually within an hour.